Terms & Conditions

Effective Date: [09/09/2024]

Welcome to [Massage & Reiki Business Name] ("we," "our," or "us"). These Terms and Conditions ("Terms") outline the rules and regulations for the use of our website [insert website URL] and the services provided through our platform. By accessing or using our website and services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website or services.

We provide massage therapy and Reiki energy healing services, which may include (but are not limited to):

• Massage Therapy: Swedish massage, deep tissue massage, , and other types of massage treatments.
• Reiki Energy Healing: Holistic healing sessions focused on balancing the body’s energy.
• Complementary Services: Other wellness services that may be introduced or advertised on the website.

Our services are provided for relaxation, wellness, and therapeutic purposes. We do not provide medical diagnosis or treatment. Clients are advised to seek medical advice for any health concerns.

Clients may book appointments through our website's booking system. By booking an appointment, you agree to provide accurate, current, and complete information, including your contact details and any necessary health-related information that may affect your treatment.

Once an appointment is booked, you will receive a confirmation via email or SMS. This confirmation includes the date, time, location, and details of your appointment. It is your responsibility to ensure that all details are correct.

• Cancellation Policy: We require [24 hous] hours' notice for the cancellation of an appointment. Cancellations made within this window will not be charged. Cancellations made after this window, or no-shows, may be subject to a cancellation fee of [£10].
• Rescheduling: Appointments may be rescheduled, provided the request is made [24] hours before the scheduled appointment. Any changes made after this window may be subject to a fee.

If you arrive late to your appointment, we will do our best to accommodate you; however, your session may be shortened to ensure that other clients are not affected. Full payment for the scheduled session will still be required.

We accept payments via [Bank Transfer, Cash]. Payment is due at the time of service unless otherwise specified. For online bookings, a deposit or full prepayment may be required.

All prices for our services are listed on the website. We reserve the right to change prices at any time, but any such changes will not affect appointments that have already been booked and confirmed.

Refunds are generally not provided for completed services. If you are dissatisfied with your service, please contact us directly to discuss any issues, and we will work to resolve them in a mutually satisfactory manner.

It is your responsibility to inform us of any pre-existing medical conditions, allergies, injuries, or other health concerns that may affect your ability to receive massage or Reiki services. We reserve the right to decline service if it is deemed unsafe or inappropriate due to your health condition.

We follow strict health and safety protocols to protect our clients and staff. This includes sanitization, mask requirements, and wellness checks for clients and staff. Clients may be asked to complete a health screening prior to their appointment.

Certain medical conditions may contraindicate massage or Reiki treatment. These conditions include but are not limited to:

• Fever
• Contagious diseases (e.g., flu, COVID-19)
• Severe or active infections
• Skin infections or open wounds
• Recent surgeries

Please consult your physician if you have concerns about whether massage or Reiki is appropriate for you.

We maintain a safe, respectful, and professional environment at all times. By using our services, you agree to the following:

• Appropriate Behavior: Any inappropriate behavior, including but not limited to harassment, sexual advances, or abusive language, will result in immediate termination of the session and you may be prohibited from using our services in the future.
• Confidentiality: All personal and health information you provide is confidential and will only be used to provide services. We adhere to all applicable data protection laws. For more details, refer to our [Privacy Policy].
• Respect for Practitioners: We require that clients treat all practitioners with respect and professionalism.

While we strive to ensure that our services meet high standards, you agree that [Massage & Reiki Business Name] and its employees, contractors, or agents will not be held liable for:

• Any injury, illness, or damages resulting from the services provided.
• Any allergic reactions or sensitivities to products used during the treatment, unless caused by negligence on our part.
• Any indirect, incidental, or consequential damages resulting from the use of our website or services.

We make no representations or warranties regarding the accuracy, completeness, or availability of the content on our website. All information is provided on an "as-is" basis. You acknowledge that massage and Reiki are complementary wellness practices and are not a substitute for professional medical advice or treatment.

All content on our website, including text, images, logos, and design elements, is the intellectual property of [Massage & Reiki Business Name] and may not be copied, distributed, or used without our express written permission.

By using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws.
• Attempt to interfere with the functionality or security of the website.
• Engage in any activities that may harm or mislead other users.

Your use of our website and services is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information. By agreeing to these Terms, you also agree to our Privacy Policy.

We reserve the right to amend or update these Terms at any time without prior notice. Any changes will be posted on this page, and the updated date at the top of the document will reflect when the changes take effect. Continued use of our website or services after any changes to the Terms indicates your acceptance of those changes.

These Terms are governed by and construed in accordance with the laws of [United Kingdom]. Any disputes arising out of or related to these Terms, the website, or services shall be subject to the exclusive jurisdiction of the courts located in [United Kingdom].

If you have any questions about these Terms or our services, please contact us at:

Email: [info@nkbpureholistic.co.uk]
Phone: [+44 7801823375]
Address: [Hanwell, London W7 1LF]