Privacy Policy

Effective Date: [09/09/2024]

[Massage & Reiki Business Name] ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] or engage with our services. Please read this policy carefully to understand our views and practices regarding your personal information and how we treat it.

We collect both personal and non-personal information from you when you use our website or services. The types of information we collect include:

We may collect the following personal information that you voluntarily provide to us:

• Contact Information: Name, email address, phone number, and address.
• Appointment Information: Details related to booking a session, such as date and time.
• Health Information: In cases where it’s relevant to your treatment (e.g., for a Reiki or massage session), we may collect limited health-related data, such as your physical condition, areas of pain or concern, or any pre-existing medical conditions you voluntarily disclose.
• Payment Information: Payment card details or bank account information, where necessary for processing payments.

We may automatically collect certain information when you visit our website, such as:

• Device Information: IP address, browser type, operating system, and other details related to your device.
• Usage Data: Information about how you interact with our website, including access times, pages viewed, and links clicked.
• Cookies: Small data files stored on your device that help improve your experience. Please refer to our Cookie Policy for more details.

We use the information we collect from you in the following ways:

• To Provide Services: We use your contact information and health information to book, confirm, and deliver our massage or Reiki services.
• To Process Payments: We use payment information to securely process financial transactions.
• To Communicate: We may send appointment reminders, responses to inquiries, or promotional offers, where you have opted in.
• For Legal Compliance: We may use your information to comply with applicable laws, such as tax obligations or responding to legal requests.

• Improve User Experience: We use non-personal data such as browsing habits to optimize our website's functionality and ensure it meets your needs.
• Analytics: We analyze traffic patterns and behavior on the website to better understand user trends and improve our marketing.

We respect your privacy and will not share your personal information with third parties except under the following circumstances:

We may share personal information with trusted third-party service providers who perform services on our behalf, such as payment processors, appointment scheduling platforms, and marketing tools. These providers are required to keep your information confidential and only use it for the purposes we specify.

We may disclose your personal information if required by law, court order, or government regulation, or if we believe such action is necessary to:

• Comply with a legal obligation.
• Protect and defend our rights or property.
• Prevent or investigate possible wrongdoing.

In the event of a merger, acquisition, or sale of assets, we may transfer your personal information to the new owner or successor entity.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These security measures include:

• Data Encryption: We use SSL encryption to protect sensitive data transmitted online.
• Access Controls: Access to personal information is restricted to authorized personnel only.
• Payment Security: Payment data is processed securely through PCI-compliant payment gateways.

While we take these precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. This may include:

• Booking and Health Records: Retained for the duration of your relationship with us and in compliance with applicable law.
• Payment Records: Retained for the time necessary to process payments and maintain financial records in accordance with accounting practices.
• Marketing: We retain information collected for marketing purposes until you opt out or request deletion.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

You may request a copy of the personal information we hold about you, along with details about how we use it.

If any of the information we hold about you is incorrect, you have the right to request corrections.

You may request that we delete your personal information, subject to certain exceptions (such as legal obligations).

You have the right to request that we limit the processing of your personal data in specific circumstances.

You may request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.

If you have provided consent for us to use your personal information, you may withdraw that consent at any time.

You may opt out of receiving promotional communications by following the unsubscribe instructions included in the emails or by contacting us directly.

We use cookies and similar technologies to collect data about your interactions with our website. This information helps us improve functionality, personalize your experience, and deliver relevant advertisements. You can manage your cookie preferences through your browser settings.

For more details, please refer to our [Cookie Policy].

If you are located outside of [your country/region], your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your jurisdiction. We ensure that any such transfers comply with applicable legal requirements.

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that we have collected personal information from a child under 18, please contact us immediately, and we will take steps to delete that information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the revised date at the top. We encourage you to review this policy periodically to stay informed of how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: [info@nkbpureholistic.co.uk]
Phone: [+44 7801823375]
Address: [, London, W7 1LF]

By using our website and services, you agree to the terms of this Privacy Policy.